I’ve released an update for the TicketDesk issue tracking application over at CodePlex.
TicketDesk is an issue tracking system for IT Help Desks and support centers.
TicketDesk is efficient and designed to do only one thing, facilitate communications between help desk staff and end users. The overriding design goal is to be as simple and frictionless for both users and help desk staff as is possible.
TicketDesk is an asp.net web application written in C# targeting the .net 3.5 framework. It includes a simple database with support for SQL 2005 Express or SQL Server 2005. It can leverage SQL server for membership and role based security or integrate with windows authentication and Active Directory groups.
TicketDesk 1.1 contains some bug-fixes and a few important new features. You can learn more about TicketDesk at the TicketDesk project home at CodePlex, or you can read my previous post about TicketDesk’s origins.